Broken Reset Password for Hub

I’m having trouble accessing my Atuin account and I’m hoping someone can help.

I can’t reset my password through the Hub because every attempt results in a 500 Internal Server Error. I also can’t delete my account to start over for the same reason.

I believe I have the correct password saved in my password manager, but I’m not 100% certain. Whenever I try to log in, I just get an “invalid credentials” error.

I still have my encryption key if that’s relevant, but at this point I’m not sure what the issue is. It’s been pretty frustrating since this is my first experience with Atuin, and I’m already stuck trying to do something that seems like it should be a common, straightforward operation.

Has anyone run into this before, or is there a known issue with password resets or the Hub? Any suggestions would be appreciated.

Hey!

We had an issue with this flow on the hub for a short while, if you try again you should be able to reset your password! Please ping me if you continue to have issues, sorry that your first touchpoint with atuin was frustrating

Thank you Ellie! It worked this time, I appreciate you taking the time to assist me on this :slight_smile: